The first total management system. Focused on your guests.
Guest-First Management
With the SMS|Host Hospitality Management System, your property will increase revenues while methodically cultivating repeat business at every opportunity.
The first comprehensive hospitality management system of its kind, SMS|Host personalizes every function based on the individual. With over 20 seamlessly integrated, guest-centric modules at their fingertips, your staff will have all the tools they need to anticipate needs and exceed expectations.
At the core of this graceful and efficient system, the Booking Center dramatically reduces reservation call times while streamlining booking, check-in, and check out.
SMS|Host adds guest-first personalization to all these essential functions:
- Reservations
- Group Reservations
- Group Billing/Charge Routing
- Availability
- Forecasting
- Guest Accounting
- City Ledger
- Night Audit
- Suite Handling
- Travel Agency Accounting
- Housekeeping
- Hotel operator
- Mailing List
- Correspondence
- Complete Reporting
- Guest History
Manage Complex Stays More Efficiently
SMS|Host links your property’s recreational facilities with your accommodations, so agents can easily create and manage complex stays and itineraries. Tailor all aspects of your guest experiences, including lodging reservations, room details, baggage tracking, spa appointments, golf tee times, dining, and third-party activities.
Improve Service: Create, change, conform, and cancel reservations; check guests in and out
Increase Revenues: Create packages on the fly, sell service from other revenue generators
Drive Improvement: Find information quickly and customize reports with excellent data analysis capabilities
Improve staff communication for the best possible service.
Housekeeping in SMS|Host improves staff communication about room status, with up to 26 user-defined status codes. You can also quickly customize different housekeeping services -- perfect for guests with special needs or for time-share properties with various contractual obligations.
Automate customer communications and direct marketing.
To maintain great guest relations, SMS|Host has extensive correspondence and mailing capabilities. Easily send confirmation and reminder letters, direct mail, personalized correspondences and faxes, follow ups, announcements, and special promotions. Improve marketing by tracking the source of every inquiry to allocate advertising dollars most efficiently.