SpaSoft Support
When you do business with us, you will enjoy a genuinely different level of service. We provide application support, technical support and hardware/network consulting as part of your annual support contract.
In addition, we provide product maintenance and feature updates annually. Customers are notified of updates as they are released, and also receive up-to-date information on the software via e-mail and newsletters.
SpaSoft provides global technical support coverage with offices in Canada, Malaysia and the United Kingdom.
Contacting Support
Support requests may be sent via email to spasoftsupport@springermiller.com. The mailbox is monitored globally by support staff.
Telephone
Telephone support is also available. The Canadian office offers extended support hours as detailed below. The Canadian, UK and Asia Pacificsupport lines are open to all SpaSoft customers globally. Click here for holiday support dates.
| USA, Canada, Caribbean | +1 (905)752-1800 |
|---|---|
| 24 Hour Support | 10:00PM Sunday - 10:00 PM Friday (EST) |
| Weekend Pager Support | 9:00AM - 9:00PM Saturday & Sunday (EST) |
| Holiday Pager Support | 9:00AM-9:00PM (EST) |
| Europe, Middle East, Africa | +44 (0)20 8751 8164 |
|---|---|
| Standard Support | 9:00AM -5:00 PM Monday to Friday (GMT) |
| Weekend Pager Support | Emergency Only. Call Canada or Malaysia |
| Holiday Pager Support | Emergency Only. Call Canada or Malaysia |
| Asia Pacific | +60 (3) 7956 9912 |
|---|---|
| Standard Support | 8:00AM -5:00 PM Monday to Friday (GMT+7:00) |
| Weekend Pager Support | Emergency Only. Call Canada or UK |
| Holiday Pager Support | Emergency Only. Call Canada or UK |